Replacement window
You can ask for a replacement within 2 days from the delivery day.
No refunds
We do not give refunds. If we agree to a replacement, you get a replacement item.
What we replace
- We replace an item only if it arrives broken, and only if it was broken in delivery by the rider.
- You must have a video of you opening the parcel. Without this video we cannot accept the replacement.
What we do not replace
- Items that are faulty or do not work. There is no warranty on them.
- Electrical items. There is no warranty on them.
Courier charge for a replacement
The customer pays the courier charge for the replacement parcel.
How to ask for a replacement
- Start recording a video before you open the parcel, and keep recording until the item is out and you can show that it is broken.
- Message us on WhatsApp (0331-8141832, Mon-Sat, 1 PM to 8 PM) within 2 days from the delivery day. Send your order number, the video and a photo of the broken item.
- We check the video and tell you the next step.